support services

Support, Monitor, Maintain and Upgrade for Network Operators, Data Centres and OEMs

Our purpose-built, Global Support Centre is the first point of contact for all reactive and proactive support and maintenance requirements. With a fully manned 24x7x365 operation, our multi-vendor trained GSC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.

Our global maintenance and support services can be tailored to meet your needs

For a number of years now we’ve been on a digital transformation journey, streamlining processes to create digital workflows that facilitate better access and management of data. Perfect for the most efficient management of your telecommunications network.

We manage the dispatch of the field service engineers and can jointly control the escalation to second and third line support in conjunction with owning the repairs, logistics and spares management process. Should engineers have to be dispatched to visit your site, our rapid response and global footprint means that we are always available to provide support, and with a dedicated team, we can provide on-site support in two hours, four hours or next business day.

Our Support Services

Logistics Services

Grow your business in existing markets and expand into new markets

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Acquire, Design, Construct

Acquire, Design, Construct wireless services

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Wayleaving and Consenting

A fool-proof process which guarantees accurate and secure data for every premises

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Structured Cabling Installation and Test

4site is skilled in the installation and testing of copper cabling and all types of fibre

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Rack, Cabinet and PDU Installation

Installation of network racks and power distribution units

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Project & Programme Management

Project managers to successfully guide, manage and support projects

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Power and Data Cable Containment Systems

Efficient supply and installation of the power and data cabling containment systems

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Passive Build

Managing, coordinating and supervising the construction of fixed and wireless sites

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Logistics and Warehousing

Safe, quick and consistent delivery of parts

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Hot and Cold Aisle Containment Services

Optimise cooling and improve energy efficiency

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Fibre Characterisation and Link Testing

Installing, testing and supporting global fibre optic networks

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Equipment Racking and Stacking/Server Builds

Physical installation, power up and testing

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Equipment Migrations

Upgrade and move networking equipment/infrastructure

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Electrical Installation Services

Data Centre electrical installation and testing

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Digitisation

Capture, store, manipulate, analyze, manage and present spatial and geographic data in 3D format

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Decommissioning

Cost-Effectively remove legacy equipment

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Cross Connects and Meet Me Room (MMR) services

Cross Connects provide the critical paths to your data and applications.

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Circuit Patching

Installation/Patching of Fibre and Copper Circuits

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Active Equipment I&C

4site has, over the last 20 years, established a multi-vendor trained and experienced technical field installation and commissioning (I&C) workforce.

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