Operations and Maintenance

Operations and Maintenance

We offer a “one-stop solution” by providing a single point of contact (SPOC) for all telecoms network support issues, globally.

4site as part of the Indigo Telecom Group provides 24x7x365 field operations, maintenance and support for fixed and wireless network operators, network equipment vendors and enterprises.  All activities are co-ordinated from our Global Support Centre (GSC) based in Magor, South Wales.

Operating to strict service level times, Indigo manages both the dispatch of engineers to site and the required spare parts to ensure SLA adherence.  Should the need arise, SLA jeopardy management is owned via the shift team leaders with defined escalation paths to the GSC Manager and senior management.

Indigo Telecom Group operates our field services on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our engineers based on the criticality of the fault/issue.

Our Operation and Maintenance services

  • 24x7x365 engineer dispatch
  • 2hr/4hr/pre-arranged response to site
  • Restoration and fix times
  • Full spare parts management, including storage, dispatch, materials return authorisation (RMA) and repairs
  • Network testing (from 2Meg to 100Gig)
  • Preventative maintenance programmes
  • Maintenance site visit reporting
  • Monthly reporting and trend analysis

Our maintenance and support services can be tailored to meet bespoke requirements depending on the nature of services, location and equipment type. The multi-vendor/multi-technology expertise and experience of our maintenance engineers means network/equipment issues are resolved quickly and professionally.

All call-outs by Indigo Telecom Group field service engineers are recorded electronically on our industry leading Salesforce Field Service Lighting fault/resource management system.  It identifies and records the nature of the fault, the times of every activity on site and details of any spares used for audit and reporting purposes. Fault reports are available in real time via customer portals/APIs and can be produced on a daily, weekly or monthly basis for the purpose of analysis and review.

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Our Services

  • Acquire, Design, Construct

    Acquire, Design, Construct wireless services

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    Active Equipment I&C

    4site has, over the last 20 years, established a multi-vendor trained and experienced technical field installation and commissioning (I&C) workforce.

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    Cell Site Acquisition

    Our highly knowledgeable acquisition team consists of industry experts with years of experience complemented by first-class design and heritage expertise.  We offer a full range of acquisition services.

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    Cell Site Design

    Our independent design-led methodology enables innovative and more cost-effective solutions to be developed from the outset.  We tailor the cell site design solution to the most exacting of standards to include future-proofing and ensuring compliance with all customer requirements.

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    Cell Site Surveys

    Our highly knowledgeable Cell site surveying department consists of industry experts with years of experience complemented by first-class design and planning expertise.

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    Circuit Patching

    Installation/Patching of Fibre and Copper Circuits

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    Cross Connects and Meet Me Room (MMR) services

    Cross Connects provide the critical paths to your data and applications.

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    Data Centre Design Service

    Data Centre Design Service

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    Data Centre Survey and Audit Services

    Data Centre Survey and Audit Services

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    Decommissioning

    Cost-Effectively remove legacy equipment

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    Digitisation

    Capture, store, manipulate, analyze, manage and present spatial and geographic data in 3D format

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    Electrical Installation Services

    Data Centre electrical installation and testing

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    Equipment Migrations

    Upgrade and move networking equipment/infrastructure

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    Equipment Racking and Stacking/Server Builds

    Physical installation, power up and testing

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    Fibre Access HLD Services

    Design and plan the optimum network architecture

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    Fibre Access LLD Services

    Design-led LLD ensures a successful build

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    Fibre Access POP Design and Planning

    Design and plan the optimal network

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    Fibre Access Surveying Services

    Precisely record all existing site information

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    Fibre Characterisation and Link Testing

    Installing, testing and supporting global fibre optic networks

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    Hot and Cold Aisle Containment Services

    Optimise cooling and improve energy efficiency

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    Logistics and Warehousing

    Safe, quick and consistent delivery of parts

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    Logistics Services

    Grow your business in existing markets and expand into new markets

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    Network Monitoring

    Diagnose and solve even the most complex of faults

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    Network Optimisation

    Rectifications, upgrades and decommissioning

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    Operations and Maintenance

    One-stop solution with a single point of contact for global network support issues

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    Passive Build

    Managing, coordinating and supervising the construction of fixed and wireless sites

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    Power and Data Cable Containment Systems

    Efficient supply and installation of the power and data cabling containment systems

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    Preventative Maintenance

    Provides regular feedback to drive further improvements

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    Project & Programme Management

    Project managers to successfully guide, manage and support projects

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    Rack, Cabinet and PDU Installation

    Installation of network racks and power distribution units

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    Site Acquisition & Survey

    Industry experts with years of experience complemented by first-class design and heritage expertise

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    Smart Hands

    SPOC for all global data centre support issues

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    Spare Parts Management Service

    Making logistical movement of goods as simple and smooth as possible

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    Structured Cabling Installation and Test

    4site is skilled in the installation and testing of copper cabling and all types of fibre

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    Town Planning

    Manage all planning aspects of new network rollout programmes

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    Wayleaving and Consenting

    A fool-proof process which guarantees accurate and secure data for every premises

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